Refund policy

REFUNDS, RETURNS & REPLACEMENTS

At HealthHike, we want you to have a positive experience with our products. If you are not satisfied with your purchase, you may request a return or replacement subject to the conditions below.

Return Window

Our general return policy lasts 7 days from the date of delivery.

If 7 days have passed since you received your product, we will not be able to accept a return or exchange request.

Damaged, Missing or Defective Products

For products that are damaged, missing, defective, or incorrectly delivered, the return or replacement request must be submitted within 2 days of delivery.

For damaged, missing, defective, or incorrect products, please provide clear images of the following where applicable:

• Shipping label

• Outer packaging

• Inner packaging

• Product received

This helps us verify and process your request.

Eligibility for Returns and Replacements

To be eligible for a general return, the product must:

• Be unused and unaltered

• Be in the same condition in which you received it

• Include the original packaging

• Include all applicable tags, labels and accessories

• Have the original order details or proof of purchase

If the original packaging, tags, labels or accessories are missing, the return may be rejected or a partial refund may be issued, depending on the condition of the returned product.

When Returns or Replacements Are Accepted

Returns or replacements may be accepted in the following cases:

• Wrong Product Delivered — Wrong item or color

• Damaged Product — Product physically damaged during transit

• Defective Product — Product has a manufacturing or functional defect

• Missing Product — One or more products are missing from the order

• Other eligible return requests — Subject to our return eligibility conditions and approval by HealthHike

Our products undergo a quality check before dispatch. However, if a product is damaged during transit or you receive an incorrect product, please contact us within the applicable time period mentioned above.

When Returns or Replacements Are Not Accepted

Returns or replacement requests will not be accepted in the following cases:

• The product has been used, altered or tampered with

• The product is returned without its original packaging, tags, labels or accessories, where applicable

• The serial number has been tampered with, where applicable

• A damaged, missing or defective product is reported after 2 days of delivery

• A general return request is submitted after 7 days of delivery

• The product is damaged or has missing parts for reasons not caused by HealthHike

• The product is not in its original condition due to customer handling

• The product was purchased under a sale, discount or promotional offer

Sale and Discounted Products

Products sold under sale, discount or promotional offers are completely non-returnable and non-refundable, except where required to resolve a wrong, missing, damaged or defective product reported within the applicable 2-day period.

How to File a Return or Replacement Request

To initiate a return or replacement request, please email us at contact@healthhike.in with:

• Your order number

• Reason for the return or replacement

• Relevant photographs or supporting information, where applicable

The request will be reviewed by HealthHike.

If the request is approved, we will arrange the return pickup through our courier partners, where reverse pickup service is available.

Return Pickup

Once your return request is approved, a pickup will be arranged through our courier partners where the service is available.

You will receive the relevant pickup details by email.

Before handing over the package, please ensure that:

• The product is unused and properly packed

• All applicable tags, labels and accessories are included

• The packing slip is kept intact, where applicable

• The order number is mentioned on the package

• The package is properly secured to prevent damage during transit

• You keep the courier receipt or tracking details for your records

What If Reverse Pickup Is Not Available?

If reverse pickup is not available at your address, HealthHike may ask you to self-ship the product to:

HealthHike
B-8/40 (CA)
Kalyani, Nadia
West Bengal – 741 235
India

We will provide the required packaging and shipping instructions by email.

For eligible self-shipped returns, HealthHike will reimburse courier charges up to ₹100 in the form of a coupon.

To claim the reimbursement, please email the courier receipt to contact@healthhike.in as instructed by our team.

How Will I Know If My Return Has Reached HealthHike?

For returns collected through our courier partners, tracking details may be shared with you by email.

For self-shipped returns, please retain your courier receipt and tracking information until the return has been received and processed.

Replacement or Refund Processing

Once the returned product is received at our facility, it will be inspected and verified against the return or replacement request.

If the request is approved:

• A replacement will be processed subject to product availability.

• If a replacement is not available or a refund is applicable, the refund will be initiated to the original payment method.

Refunds will be initiated within 5 business days after the returned product has been received and the return has been approved.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider or financial institution.

For COD orders, the refund will be processed to an eligible bank account as requested by HealthHike.

Tracking Your Return Request

For any questions or updates regarding your return or replacement request, please contact us using your registered email address and phone number.

Please always mention your order number when contacting us.

You can contact us at:

contact@healthhike.in

Order Cancellation

If you want to modify or cancel an order, please contact us within 12 hours of placing the order so that we can attempt to cancel or modify it.

Once the order has been shipped from our warehouse, it cannot be cancelled.

Contact Us

For any questions regarding returns, replacements or refunds, please contact:

Email: contact@healthhike.in