Terms of Service

This website is operated by HealthHike.

Throughout the site, the terms “we”, “us” and “our” refer to HealthHike. HealthHike provides this website, including all information, tools, products and services available through the site, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional terms, conditions and policies referenced herein or made available by hyperlink.

These Terms apply to all users of the site, including, without limitation, browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products, tools or Services added to the current store will also be subject to these Terms.

You may review the most current version of these Terms at any time on this page. We reserve the right to update, modify or replace any part of these Terms by posting changes to our website. Your continued use of the website after such changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and Services to you.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are legally permitted to use this website and purchase products through it under the laws applicable to you.

You may not use our products or Services for any illegal or unauthorized purpose.

You must not violate any applicable laws while using the Service, including laws relating to intellectual property, fraud, misuse of online services or other unlawful activity.

You must not transmit viruses, malware, worms or any other harmful or destructive code.

A material breach of these Terms may result in suspension or termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or limit Service where reasonably necessary and where permitted by applicable law.

You understand that content transmitted through the Service, excluding sensitive payment information, may pass through various networks and may be modified to meet technical requirements of connecting networks or devices.

Payment information is processed through secure payment systems and third-party payment providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, access to the Service or use of the Service without our express written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect the meaning of these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep information on this website accurate, complete and up to date.

However, information may occasionally contain errors, omissions or outdated content.

Information provided on this site is intended for general purposes and should not be relied upon as the sole basis for decisions where more accurate, complete or current information is required.

Historical information, where provided, is for reference only.

We reserve the right to modify or update website content when necessary.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify, suspend or discontinue any part of the Service where reasonably necessary.

We may also change product availability, pricing, descriptions, offers or other store information from time to time.

We will not be responsible for changes to the Service, pricing or availability except where liability cannot be excluded under applicable law.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or Services may be available exclusively through our website and may be subject to limited availability.

Products are subject to our applicable return, replacement and refund conditions.

Please review our Refund Policy:
https://healthhike.in/policies/refund-policy

Shipping and delivery are subject to our Shipping Policy:
https://healthhike.in/policies/shipping-policy

We make reasonable efforts to display product colours, images, descriptions, specifications and other information accurately.

However, the appearance of colours may vary depending on your device or display settings.

We reserve the right, where permitted by law, to limit the sale of products or Services by quantity, customer, region or jurisdiction.

Product descriptions, prices and availability may change from time to time.

We also reserve the right to discontinue any product where necessary.

SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include situations involving:

  • suspected fraud or unauthorized activity;
  • pricing or listing errors;
  • suspected resale or misuse;
  • incorrect customer information;
  • product unavailability; or
  • other legitimate operational or legal reasons.

If we modify or cancel an order, we may attempt to contact you using the email address or phone number provided at the time of purchase.

You agree to provide accurate, current and complete purchase, billing and contact information when placing an order.

You are responsible for ensuring that your email address, phone number and other order information are correct.

For details relating to returns, replacements and refunds, please review our Refund Policy:

https://healthhike.in/policies/refund-policy

SECTION 7 — PAYMENTS

HealthHike website orders are currently prepaid only.

Cash on Delivery (COD) is not currently available.

Available payment methods may include:

  • UPI;
  • debit cards;
  • credit cards;
  • net banking; and
  • supported digital wallets.

The exact payment methods available to you will be displayed at checkout.

Payments may be processed by third-party payment providers.

We do not directly control the processing time, technical availability or internal policies of third-party payment providers, banks or financial institutions.

SECTION 8 — OPTIONAL TOOLS

We may provide access to third-party tools, integrations or services that we do not directly operate or control.

Such tools may be provided on an “as is” and “as available” basis and may be subject to the third party’s own terms and policies.

Your use of third-party tools is at your own discretion.

You should review the terms and policies of any third-party provider before using their Services.

We may introduce new Services, tools or features in the future. Where applicable, those Services will also be subject to these Terms.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, products or Services.

Third-party websites are not necessarily owned, operated or controlled by HealthHike.

We are not responsible for the content, accuracy, privacy practices, terms, security or operations of third-party websites.

You should review the policies and terms of any third-party website before providing information, purchasing products or entering into transactions.

Questions or complaints relating to third-party products or Services should be directed to the relevant third party.

SECTION 10 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit comments, reviews, feedback, suggestions, ideas or other material to HealthHike, you agree that we may use such submissions for legitimate business purposes, subject to applicable law and our Privacy Policy.

You must not submit content that:

  • infringes third-party intellectual property rights;
  • violates privacy or other legal rights;
  • is defamatory, unlawful, abusive or misleading;
  • contains malicious software or harmful code; or
  • falsely represents your identity or relationship with another person.

You are responsible for the accuracy and legality of content that you submit.

SECTION 11 — PERSONAL INFORMATION

Your submission and use of personal information through our website are governed by our Privacy Policy:

https://healthhike.in/policies/privacy-policy

Please review the Privacy Policy to understand how personal information may be collected, used and handled.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies or omissions.

These may relate to:

  • product descriptions;
  • product images;
  • prices;
  • promotions;
  • offers;
  • taxes;
  • shipping charges;
  • delivery estimates;
  • product availability; or
  • other store information.

We reserve the right to correct errors or inaccuracies and update information where necessary.

Where permitted by law, we may also modify or cancel an order where material information relating to the order was incorrect.

Nothing in this section limits any customer rights that cannot legally be excluded.

SECTION 13 — PROHIBITED USES

You may not use the website, Service or its content:

(a) for any unlawful purpose;

(b) to encourage or participate in unlawful activity;

(c) to violate applicable laws or regulations;

(d) to infringe intellectual property or other legal rights;

(e) to harass, abuse, threaten, defame or unlawfully discriminate against another person;

(f) to submit false, fraudulent or misleading information;

(g) to upload or transmit viruses, malware or harmful code;

(h) to unlawfully collect or track personal information;

(i) to spam, phish, scrape or interfere with the website;

(j) for obscene or unlawful purposes;

(k) to circumvent website security measures; or

(l) to disrupt the proper operation of the Service.

We reserve the right to suspend or terminate access to the Service where these restrictions are materially violated.

SECTION 14 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the Service will always be uninterrupted, timely, secure or completely error-free.

We also do not guarantee that every technical issue or error will be corrected immediately.

To the extent permitted by applicable law, the website and Services are provided subject to the representations, warranties and conditions expressly stated on the website or required by law.

Nothing in these Terms excludes or limits any liability or customer right that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, HealthHike and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special or consequential losses arising from use of the Service where such liability may legally be excluded.

SECTION 15 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless HealthHike and its affiliates, officers, directors, employees, agents, contractors, licensors and service providers against claims arising from:

  • your material breach of these Terms;
  • your unlawful use of the Service; or
  • your violation of applicable law or third-party rights.

SECTION 16 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 17 — TERMINATION

The obligations and liabilities incurred before termination of these Terms will survive termination where appropriate.

These Terms remain effective unless terminated by you or by us.

You may stop using our Services at any time.

Where permitted by applicable law, we may suspend or terminate your access to the Service if you materially breach these Terms or misuse the website or Services.

SECTION 18 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies and operating rules published on our website, constitute the agreement governing your use of the Service.

They supersede prior agreements, communications or proposals relating to your use of the Service, to the extent permitted by applicable law.

SECTION 19 — GOVERNING LAW

These Terms of Service and any separate agreements through which HealthHike provides Services will be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to these Terms of Service, the website or the use of our Services will be subject to the jurisdiction of the competent courts in India, in accordance with applicable law.

SECTION 20 — CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify or replace any part of these Terms by posting changes to our website.

Where required by applicable law, appropriate notice of material changes will be provided.

Your continued use of the website or Service after changes become effective constitutes acceptance of the revised Terms, subject to applicable law.

SECTION 21 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

HealthHike

Email: contact@healthhike.in

Support Hours: Monday–Saturday, 11:00 AM–5:00 PM IST

Expected Response Time: Within 24–48 business hours

For order-related enquiries, please include your order number when contacting us.